You can withdraw money only after one of the three balances (EUR, USD, or RUB) has been funded.
Balance funding
Payment for works or services is credited to the freelancer's balance when the task has been paid for and its status has changed to "Paid." The money arrives in the currency of the task. You need to withdraw funds from each balance for each currency separately. You can't make transfers between differently denominated balances.
Withdrawal currencies
Withdrawals can be made from any balance, but there may be restrictions on the payment currency imposed by the payment system.
Upon withdrawal, the freelancer can choose the payment currency from those available for the selected payment method. If the payment currency differs from that of the balance, the amount undergoes automatic conversion.
Euro-denominated withdrawals to crypto wallets are converted into USDT. The conversion is done using the payment partner's rate, which is shown on withdrawal confirmation and updated every 60 seconds.
Important! Withdrawal commission is applied to the resulting payment amount after the conversion. Read in more detail in the correspondent article.
Payment methods and applicable currencies
Payment method | Payment currency |
WebMoney (WMZ) | USD |
Crypto wallet | EUR |
Russian individual entrepreneur's bank account | RUB |
European bank account SEPA payments | EUR |
Bank accounts in 29 countries | USD (the bank converts USD into the national currency) |
VISA, Mastercard |
|
Conversion rate
Starting June 20, 2024 we have updated the USD/RUB and EUR/RUB conversion rules. This is due to the latest US sanctions.
Before: Daily updates to conversion rates based on the official rates of the the Bank of Russia, +/- 1.5% spread.
Now: Manually set conversion rates based on partner banks' exchange rates. The rate will update daily, at around 00:00 UTC.
You will be able to see the current rate in the Finance page of your account.
Got questions? Contact Mellow support via online chat or at [email protected].