How to Get Paid by Invoice

An invoice is a fast way to get paid, especially for work you’ve already finished. Create it in your account, send it to the client, and once it’s paid, the money lands in your Mellow balance.
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In your account, open the Invoicing section, go to the Invoices tab, and select Create new.
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In the invoice you’ve just created, pick a client from the list or add a new one with Add client.
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For a new client, fill in:

As you fill out the invoice, enter:

Select Preview to see the invoice the way your client will. From there, save it as a draft or send the link right away – once you send it, the status changes from Draft to Sent.

You can also just copy the invoice link and send it to your client through any channel you like.

For now, only businesses can pay invoices. We plan to support payments from private individuals later on.
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Your client gets an email with a payment link. Opening it brings up a page with the work description and price.

When your client selects Confirm details, the system asks for the company’s information and runs an automatic check.
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The first time a company pays, the system checks whether it’s already verified with us. If it’s new, we confirm its name, address, registration number, and VAT/EIN (if it has one).

The check usually takes anywhere from a few minutes to one business day. To complete it, we may ask your client for company documents.

Once a company has been verified, it can download and pay any future invoices right away.
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Bank transfer

Your client receives a PDF invoice from Mellow. It’s issued by one of our companies in the US, Cyprus, or Hong Kong, depending on where the client is based. The money arrives within 1–3 business days of being sent.
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The moment the payment clears, you’ll get an email notification. The money goes to your Mellow balance, ready to withdraw however you like.

You’ll find the closing documents – work completion certificates and invoices – in the Documents section.
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How is an invoice different from an offer?
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An offer works under Secure Deal and is built for prepayment: the client deposits the money before the work starts, and you’re guaranteed to receive it once you successfully finish the project. That makes it especially useful when you’re working with new clients or on long projects.

An invoice is payment for work that’s already done, and your client doesn’t need to register in Mellow. They simply pay the bill by bank transfer.

We walk through how to choose between the two in a separate article.
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Can I invoice private individuals?
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Not yet – only businesses can pay invoices for now. We plan to add support for payments from private individuals later on.
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What is Mellow’s fee?

For payment by bank transfer, the fee is 5%, and it can be paid by:

How can my client pay the invoice?
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By ordinary bank transfer, with a 5% fee.
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What documents do the two sides receive?
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The client receives:

The contractor receives:

Every document goes to the specified email.
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Does my client need to register in order to pay the invoice?
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No. Instead of signing up, your client just completes a quick check for the first payment by providing:

How do team projects work?
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When you need to split payment among several people, offers are the way to go. Our separate article explains in detail how to create an offer for a team.
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What can I tell a client who’s unsure about Mellow?
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Here are a few facts about Mellow:

Still have questions? Message us in the online chat from your Mellow account or at [email protected].