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FOR FREELANCERS
Guides to using Solar Staff
189 articles
SIGNING UP & IN
How to sign up for Mellow and log in
How to get the Mellow app
How to sign up on the Mellow websiteRegister using Mellow's web version
How to log in to the Mellow accountI am registered, but don't know how to log in
What should I do if I forgot my password?The instructions for password recovery
Not receiving SMS codeCauses behind and ways to solve problems with text messages
How to delete freelancer accountDeleting a Mellow account and terminating the offer agreement
GETTING STARTED
What to do after signing up
Invited by the client: Next stepsRegistering, setting up a profile, linking payment methods
How to enable two-factor authenticationEnhancing the security of the freelancer's account
Linking a bank cardHow to link your bank card to Mellow account
Linking European bank accountHow to link your IBAN to make a withdrawal to the individual's bank account opened in the SEPA payment area
How is my data protected?Why your personal data is needed and what regulations we comply with
What is verification for?Verification requirements for freelancer account
Verification rulesHow to verify your identity, what documents to use, and general tips
Linking e-wallets to your accountWebmoney Z (WMZ)
Which card is better to add?Tips for card payouts
Change personal details for your Mellow accountChanging your profile's email, phone number, last name, country, or residential address
My webcam won't turn onHow to change your browser settings
How to verify number of linked card?
TASKS
How to work with tasks from clients
Task statusesWhat do the task statuses "Reviewing by customer", "Pending payment" mean, and what actions are required to continue the work?
How tasks are set and paidA look at the task and payment pipeline following an invite by the client
Transaction Security in MellowTasks with lockdown of the client's funds
What are Intellectual Property Rights?The procedure of rights assignment in Mellow
How to work on advertising tasks in RussiaComplying with ad labeling requirements introduced by amended Russian Federal Law "On Advertising"
OFFERS
How to deal with offers to customers
Mellow for freelancers
How to work on an offer as a teamHow to add or swap out team members and what's the role of the offer creator
How to create offers and receive paymentStep-by-step interaction between the freelancer and client when working with offers in Mellow
PAYOUTS
All you need to know about withdrawing money
How to withdraw funds in MellowGenerating a payout to a card, wallet, or bank account
Currencies and payoutsCurrencies available for balances and payments
Conversion to three currenciesConversion mechanics and rate
How to set up automatic withdrawalsAuto-withdraw to a card, bank account, or e-wallet
Countries and PayoutsGuide on payouts to different countries
Limits of WebMoney e-walletsTypes of WebMoney passports and the corresponding transfer limits
Limits and thresholdsEssential info on withdrawals to cards, bank accounts, and e-wallets
Accidental withdrawal to a blocked cardWhat to do if the target card is expired or blocked for any other reason
Payments to bank accounts in specific countriesAdding a bank account and tax details, withdrawing funds
Terms of crediting bank cards or e-wallets
Freelancer's commissionWhen and how much freelancers are charged
Payments to EuropeGuide on payments to European countries
Payments to AfricaGuide on payments to African countries
Payouts to crypto walletsHow to link and withdraw to USDT TRC20 TRON or USDT ERC20 Ethereum
Payments to AsiaGuide on payments to Asian countries
Payments to South AmericaGuide on payments to South American countries
Payments to OceaniaGuide on payments to Oceanic countries
Payments to North AmericaGuide on payments to North American countries
Information for US-based freelancersPayout options and limitations