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Linking European bank account

How to link your IBAN to make a withdrawal to the individual's bank account opened in the SEPA payment area

Updated over 6 months ago

This payment method is available to any user, except for individual entrepreneurs and self-employed from the Russian Federation.

N. B. The bank account must be registered in a European bank from the list of SEPA payment zones:
Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City, United Kingdom.


Adding a bank account:

To add your IBAN of European bank to Mellow account, open the Finances page prepare your bank account details and follow the instructions:

1. Click the Payment methods tab and select European bank account (SEPA countries). A confirmation code will be sent in SMS.

2. Enter the code from the SMS (the secure bank account terminal page will be open). Please be informed that international SMS to some overseas countries may take up to 30-60 minutes to be delivered.

3. Enter your bank account details:

  • Bank account number.

    Enter the IBAN of your bank account.

  • BIC / Swift:
    Enter the BIC/SWIFT of your bank. You can find it in the bank statement / in e-banking.

  • Tick the check box
    "I agree to Mellow terms of service and privacy policy"

  • Сlick the Add bank account button.

Currency of payments

  • Payments to bank accounts of listed countries will be processed in EUR. So, if you have funds on your USD or RUB balance, the funds will be automatically converted into EUR according to the exchange rate indicated at the right side of Finance page, tab "Balances".

  • Bank accounts in the UK should be opened in EUR. Payments to the UK's bank accounts opened in GBP will be rejected by the payment service provider.

Attention:

  • For withdrawals to a SEPA account, you must verify your account.

  • You cannot make a payout to a bank account that does not belong to the account owner. The name and surname of the Mellow account user must exactly match the name and surname of the bank account holder.

Still have questions? Contact our customer support via the online chat or e-mail [email protected]

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