Account verification is the process of verifying your identity and your address. What is verification for?
According to the Mellow Terms of Use, the freelancer account must be registered specifically to the person who actually performs tasks as a subcontractor. The verification process serves to check if the freelancer's account is unique. Using one account, the freelancer can work with an unlimited number of clients.
If Mellow detects a second account registered to the same person, the verification will be automatically denied. To have a second account verified, the freelancer needs to explain the necessity of such account in the support chat or at [email protected].
To guarantee that the verification of your identity and address is successful, make sure you're not using a VPN.
Three steps of verification
Please note! Below in the article you will find separate articles with recommendations on documents for individual countries. We strongly recommend that you review the information.
Before you start verification process, please make sure, that you have finished the registration process, which includes filling out your personal information, selecting the country of your tax residence, and also indicating your TIN (if necessary). In your account, go to the Profile page by clicking your name. On the “Personal details” tab, click “Get verified". Next, just follow the instructions. If all necessary document requirements are met, the verification process will take no more than 20 minutes
STEP 1 | STEP 2 | STEP 3 |
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Verify identity | Take online selfie | Verify address |
Select the type of ID document and upload a photo of it. The system accepts the following documents: internal passport, foreign passport, ID card, driver's license, or residence permit. Learn more | Take an online selfie with your camera. Learn more | Upload a photo of your proof of address. The document must contain your last and first name, or the series and number of the document uploaded at the first step. Learn more |
For the system to accept the document for verification:
The valid document must be in your name;
Upload a photo of the original document, not a copy, scan or screenshot;
All four corners of the document must be visible on the photo;
Do not cover the information with hands or other objects;
Do not use editing software or a mobile scanner to take your photo or crop/compress the image;
If your document is two-sided, upload photos of both sides;
Upload documents that belong to you and that have no corrections, otherwise the verification form will be blocked automatically for attempted fraud or forgery of documents;
Upload files in JPEG, JPG, PNG, HEIC or PDF format that do not exceed 50 MB.
Step-by-step instructions
Step 1. Verify your identity
For the first verification step, prepare the following documents:
Identity document (ID card);
Internal passport;
Foreign passport;
Driver's license;
Residence permit.
Select the document type and upload its photo. Please note that electronic documents are not accepted, it is necessary to take a photo of the document. After uploading the photo, click Next step.
Please follow the instructions and recommendations at each step.
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Click Next.
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Step 2. Take a selfie
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Important! We ask you to take a selfie to match it with the photo on your document. If there is another person or object in the selfie, the system will consider this as an attempt at fraud and automatically reject your application.
Step 3. Confirm your address
No matter which document you choose for the third verification step, it must contain all of the following information:
Your full name;
Your residential address;
The logo, QR code, or seal of a well-known organization, or the signature of its representative;
Date of issue (maximum 6 months prior to the verification date) or valid expiry date.
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Eligible documents:
Identity document (ID card and passport):
Follow the instructions below;Bank documents
A bank statement for your card or account generated in the mobile banking app or your account on the bank's website, or a paper document issued by the bank; application to register mortgage (with the seal of the bank);Utility bills or service contract
Bills for utilities, cable internet, TV, landline phone;Valid residential lease agreement;
Residence permit;
Documents from the public services portal;
Documents from the tax service;
Document from the state pension fund.
Uploading ID card or passport's page with registration details
Even if you uploaded one of these documents at the first step, you will need to upload both sides of the ID card or, if it is a passport, the main page together with the registration page to confirm the address;
The registration page must indicate the series and number of the document. If the page doesn't have them, bend its edges so that the passport series and number are visible on another page of the document;
If the stamp with the registration address is at the very bottom of the passport page, you need to additionally upload a photo of the next page to confirm the absence of details that are more recent;
The registration details must be valid at the time of verification.
Double-check the data and click "Continue". The documents will be sent for automatic verification, which will take a few minutes. Then a notification will appear on the screen that the verification has been completed, and the status of your account will be updated. If for some reason the verification failed, information about what to do next will appear on the Personal details page.
Special document recommendations for certain countries:
Each country has its own individual documents, according to which the freelancers of each country successfully confirm the address. We have collected the most frequently downloaded documents and compiled them into articles by country. If you are unable to verify the address, we recommend to check the article of your country (click on the country name to open the article):
Belarus
In the Belarusian passport, the page with the registration address does not have the series and number of the document. Therefore, when taking a photo of this page, bend it or the other page so that the passport's MRZ code is visible (the two bottom lines on the main pages). Make sure the registration address remains clearly visible. Upload the photo as instructed:
Important! The system does not support certain languages:
Amharic, Bengali, Burmese, Dari, Dhivehi, Hindi, Khmer (Cambodian), Kinyarwanda, Lao, Mongolian, Nepali, Sinhalese, Afar, Dzongkha, Dhivehi, Fijian Hindi, Kurdis, Malay Jawi script, Oromo, Tamil, Tigrinya/Tigrigna, Tibetan
If your documents are in one of these languages, make a notarized translation into English and upload it during verification along with a photo of the original document.
If you have any questions, get in touch via the support chat or email us at [email protected].