Only a company administrator or users with the Create new invoices permission can top up a company account.
To create a new invoice, log in to your Mellow account and follow these steps:
1) Click "Add funds" under your company's name and current balance.
2) Enter the top-up amount (including the Mellow commission). Choose the payment type, choose the currency and press "continue".
If you want to credit your balance in advance, you can use the following formula:
Top-up Amount = Freelancer Remuneration (Unpaid Tasks) + Mellow Commission
Example: You need to pay your freelancer EUR 100, and your commission is 3,5%. In this case, the invoice amount should be EUR 103,5.
3) Click Generate invoice. The invoice will be downloaded automatically, and also you can always download it manually under Documents → Invoices. If you made a mistake when generating the invoice, you can delete it in Statistics and generate a new one.
4) We will credit your once the funds reach our bank account. Please note that your bank may charge a fee.
F A Q
Why does it take so long for funds to be credited to my Mellow account?
Why does it take so long for funds to be credited to my Mellow account?
The time it takes for the funds to be credited depends on the sending and intermediary banks. Sometimes transactions are subject to bank-side checks, which also extends the processing time.
Can I top up my Mellow balance from a personal bank account or from another legal entity?
Can I top up my Mellow balance from a personal bank account or from another legal entity?
No, you can only top up your company balance from the account of the company registered with Mellow.
Can I top up my Mellow balance in my local currency (AED, GBP, etc.)?
Can I top up my Mellow balance in my local currency (AED, GBP, etc.)?
No, you can only top up your balance in the currency of your Mellow account (USD or EUR).
If you have more questions, contact our customer support via online chat or send us a message to [email protected].