To complete tasks and receive payments for them, you first need to create an offer in your personal account or in the Mellow app (available in the App Store and Google Play). The speed of the transaction depends on the bank schedule. Usually, the payment comes through within 1-3 days.

Create an offer in the mobile app: select a service, add a description and client details, specify the price and currency, and indicate the status of the work (whether the service has already been provided or not). You can create a new offer from scratch, or duplicate another offer and edit it.

Send the offer link to the client and wait for them to sign up.

There are two possible scenarios here: either you have already provided a service and want to receive payment, or you are preparing to provide a service to the client. Things will be a bit different depending on the scenario.

Send the client a link to the offer. They'll need to sign up for Mellow, accept the offer, and fund their balance. After that, the remuneration will be credited to your balance, and you will be able to withdraw it.

If you have already received payment from this client in Mellow, then you do not need to send an offer. Instead, the client will just receive an invoice to their email.

The client can pay for the services with a bank card in their account, or download the invoice and pay it via a bank transfer.

Send the client a link to the offer. They will need to log in or sign up for Mellow, and then fund their balance for the right amount and accept the offer. The offer's status will change to "In progress". Complete the work, finish the tasks in the offer, and, if necessary, attach the results. The client will be notified that the work is completed, accept the results, and confirm payment. After that, the money will instantly appear on your balance, and you will be able to withdraw it. Learn more about offer payment.

Is there a charge for creating an offer?

Yes, 5% of the offer amount. When creating an offer, you can choose who pays the commission – you or the client. If you pass the commission on to the client, the total amount they pay for the offer will increase by 5% (for example, instead of $1,000 they will pay $1,050). Conversely, if it’s you who pays the commission, then we will withhold $47.62 from the $1,000 offer price.

The app automatically calculates the offer total.

What does the offer look like to the client?

The client sees the names of the tasks, the price of the offer, its deadlines, and the contractors. We disclose these details in the interest of transparency.

Can I send one offer to several clients?

Yes, you can. However, as soon as one of the clients accepts that offer, the other ones will only see the "Offer not found" message in place of the task descriptions. Once accepted, an offer is tied to a client's account.

How long does the link to an offer last?

Until the client accepts the offer.

Who can act as the client?

Only legal entities or other business entities that exist in a particular jurisdiction (for example, individual entrepreneurs). Individuals cannot act as clients.

What currency can I choose when creating an offer?

You can create offers in USD or EUR. Freelancers can withdraw money in any currency their chosen withdrawal method supports (at the Mellow conversion rate). Learn more about payments and available currencies.

What if the client doesn't accept the offer?

You can make adjustments to the offer to suit the client's preferences: change the prices or deadlines, alter the scope of work, or modify the list of contractors.

What documents do the client and I get?

Both parties receive a set of closing documents: certificates (also called "acts") and invoices.

Got questions? Contact Mellow support via online chat or at [email protected].