Step one: Register
You've received a personalized link from your contractor. Open it to see the offer and its terms.
Offer page overview
The contractor is the freelancer who created the offer.
Offer deadline.
Offer price.
The commission and the party is paying it. Mellow's commission is 5% of the offer price, which the contractor may pass on to the client.
Description of each task in the offer: price, scope, performer contacts. The same information will be provided in the accounting documents you receive.
Mellow terms and conditions.
Offer instructions.
Important: Pay attention to the offer currency – use the same one to top up your balance in Mellow, otherwise, you can't accept the offer.
Important: If even a single task within the offer becomes subject to sanctions, you won't be able to accept the offer. To learn more, contact the support via chat.
If you agree with the terms of the offer, press Continue. If not, write to the contractor who sent the offer. They'll create a new offer or make changes to the existing one.
If your company is already registered with Mellow, enter your username and password. If you're new to Mellow, press Register.
First, enter your phone number to receive an SMS with a confirmation code. Next, specify your full name, email, country, and password. Agree to the terms of use and, if you want, opt-in for notifications from Mellow to your email and phone.
You will receive an email with a confirmation link. After confirming your email, log in using the phone number and password when registering.
Fill in the info about your company in the account:
– Country of incorporation
– Name
– Project name
– Registered and postal address
– Registration number
– Bank account number (VATIN for EU companies)
– Currency
Agree to the terms of the offer agreement. If you need a paper version of the contract, check the respective box – we'll send it to your email or sign in using electronic workflow tools. Click Register, and the company will be added to the account.
Step two: Balance top-up
Go to your account and click "+" next to Balance.
Enter the amount of the offer or more. If the amount on balance is below the offer price, you won't be able to accept the offer.
Important: Top up your Mellow balance in the offer currency, or you won't be able to accept the offer.
Process and pay the generated invoice through your accounting. We'll credit the funds to your balance as soon as they arrive in our account, which we check each business day from 1:00 pm to 3:00 pm Moscow time (UTC+3).
Step three: Accepting the offer
After your balance has been topped up, go to Offers. Select the offer sent by the contractor – you can review its terms one last time.
If everything's in order, press Accept. The contractor will receive an email and a push notification informing them they can get to work.
When you click Accept, Mellow holds the funds to guarantee the contractor a payout after completing the job correctly and on time. To learn more about this escrow process, see Transaction Security.
Important: If even a single task within the offer becomes subject to sanctions, you won't be able to accept the offer. To learn more, contact the support via chat.
If the offer terms are not to your liking, click Decline and select the reason from the list. The contractor will receive an email and a push notification specifying why the offer was declined.
What's next?
The offer pipeline is just part of what Mellow can do. A different plan empowers you to invite an unlimited number of contractors worldwide, set tasks, and pay for work and services.
Leave a request on the website, and we'll contact you with details on the offering and pricing.