An offer is a link from a freelancer setting out the tasks, the deadline, and the price. The freelancer starts working once you accept it.
It takes three steps:
Review the offer and sign up for Mellow, or log in if you already have an account
Top up your balance to cover the offer amount
Accept the offer in your account
Our video guide walks through the same path, from sign-up to payment.
Step 1. Review the Offer and Sign Up
The offer page
The freelancer creates an offer and sends you a unique link. The link opens the offer page.
The page shows:
The contractor (the freelancer who created the offer)
The deadline
The price
The fee and who covers it: Mellow charges 5% of the offer price, and the freelancer can choose to pass that fee on to you
A breakdown of every task, with what needs to be done and what it costs – everything here carries over into the closing documents, apart from the contractor’s name
The terms of working with Mellow
Brief instructions on what to do next
If the terms work for you, select Continue. If anything looks wrong, message the freelancer – they can amend the offer or create a new one.
Signing up or logging in
If your company already has a Mellow account, log in with your username and password. If this is your first time with Mellow, select Sign Up.
Fill out the sign-up form: enter your full name, email, and password, confirm that you agree to the terms of use, and allow notifications by email and phone.
Enter the confirmation code. It arrives at the email address you gave us.
3. Fill in your company details and choose your account currency. It needs to match the currency of the offer.
4. Tell us what brought you to Mellow, then enter your role at the company, your department, and your phone number. We’ll send a verification code to that number.
Onboarding in your account
Signing up takes you straight to your account. A few things need to happen here before you can accept the offer:
Complete company verification
Accept the offer agreement
Fill out Form W-9 (US companies only)
You don’t need to activate your company to work with offers.
Step 2. Top Up Your Balance
Offers are paid from your company’s Mellow balance, so top it up ahead of time.
In your account, select Add funds in the profile menu on the left.
2. Enter the offer amount or more. If your balance falls short, you won’t be able to accept the offer.
3. Send the bill we generate to your accounting department for payment.
Your balance goes up as soon as the money reaches our bank account. We check incoming payments on business days.
Important: Top up in the currency of the offer. An offer in a different currency than your balance can’t be accepted.
Step 3. Accept the Offer
Once your balance is topped up, open the Offers section and find the offer by its number. You’ll see all the offer terms again before accepting.
If the terms work for you
Select Accept. The freelancer gets an email and a push notification saying the offer is accepted and work can begin.
The money stays in your balance, but Mellow places a hold on it: we set the offer amount aside so the freelancer is guaranteed payment for work delivered properly and on time. Read more about how this protects both sides.
If the terms don’t work for you
Select Decline and choose a reason from the list. The freelancer gets an email and a push notification explaining why.
Important: An offer can’t be accepted if sanctions prohibit that service. Message our support team to learn more.
What’s Next
The freelancer gets to work. When the finished work comes back to you, all that’s left is to review it and pay – here’s how that works.
Offers are only part of what Mellow can do. On our other plans, you can work with an unlimited number of freelancers worldwide, assigning tasks and handling payments all in one place. Submit a request on our website, and we’ll show you around and talk through the pricing.
Still have questions? Message us in the chat on our website or at [email protected].