Account verification is the process of verifying your identity and your address. What is verification for? To verify your identity and address, you need to upload certain documents. To learn about the requirements for such documents, see Verification rules. In this article we have our recommendations for the freelancers from Ukraine.
Please note:
You need to take a photo of the original printed versions of your documents, and then upload them in JPG, JPEG, or PNG format.
All four corners of the document must be visible in the photo.
Photo should not be cropped or edited.
Electronic documents need to be uploaded in their original format (PDF), screenshots are not accepted.
Verifying your identity
For the first verification step you can upload one of the documents:
Foreign Passport of Ukraine;
Plastic ID-card (ПАСПОРТ ГРОМАДЯНИНА УКРАЇНИ);
Driver's license;
Residence permit.
Verifying your residential address
To confirm your address, the document must contain your full name, address, and be issued within the last 6 months or have a valid expiry date. We successfully accept following documents:
Extract from the Unified State Demographic Register or Extract from the Register of the Territorial Community (Витяг)
The document can be obtained yourself online via the Diia portal, at State Migration Service offices or at Administrative Service Centers;
Upload the original document in PDF format or take a photo of the paper document and upload it as JPG, JPEG or PNG file;
If the document is currently in effect, but is declined during verification check, contact our support via chat so we can check it manually.
Довідка
The types of documents that we accept: Довідка про зареєстрованих у житловому приміщенні, Довідка з державного демографічного реєстру, Довідка про реєстрацію місця проживання/перебування особи;
The document can be obtained yourself online via the Diia portal, at State Migration Service offices or at Administrative Service Centers;
Upload the original document in PDF format or take a photo of the paper document and upload it as JPG, JPEG or PNG file;
If the document is currently in effect, but is declined during verification check, contact our support via chat so we can check it manually.
Document issued by the Bank of Ukraine
Examples of documents: any kind of bank/account statement, bank book, or bank reference;
You can create the document yourself in the bank app, website, or contact their support;
Please note that the document must contain your full name, address, and be issued within the last 6 months;
You need to upload the document in PDF format or take a photo of the paper document;
Documents from the following banks have worked well previously: Monobank, PrivatBank. But you can upload a document from other bank, if it contains all the needed information.
Utility bill or service contract
Examples of documents: utility bill, cable Internet bill, television bill, landline or mobile phone bill, contract for the provision of any of the listed services.
The document must contain your name, address, the logo of the organisation;
The document itself must be issued within the last 6 months.
Residential lease agreement
The agreement must be typed. If it's handwritten, it must be readable;
You need to upload photos of the pages with your full name, address, validity period and signs of both sides. If it's an electronic agreement, upload it as a PDF file and contact Support via chat so we check it manually;
If the agreement is valid, but was signed more than 6 months ago, contact Support via chat so we check it manually.
If you have none of these documents or have any additional questions, contact support via online chat or at [email protected]. We’re always there to help!