Verify your account in India

Account verification is the process of verifying your identity and your address. What is verification for?

To verify their identity and address, freelancers need to upload certain documents. To learn about the requirements for such documents, see Verification rules.

Please note:

You need to photograph the original paper versions of your documents, and then upload them in JPG, JPEG, or PNG format.
All four corners of the document must be visible in the photo.
Photo should not be cropped or edited.
Electronic documents need to be uploaded in their original format (PDF).

The same kinds of documents can be called differently and vary in content across countries. Based on the results of previous background checks, we have compiled recommendations to ensure successful verification:

Verifying your identity

For the first verification step, prepare the following documents:

Digital or physical Indian ID (Aadhaar, UIDAI ID)
Voter ID issued by the Election Commission of India
Taxpayer ID
Driver's license
Foreign passport

Verifying your residential address

For the third verification step, you can use the same documents you did for confirming your identity at the first step, as all of those documents indicate a residential address. We recommend using the ID for both steps by following the instructions below.

Instructions for uploading documents at the third verification step

If the address is printed on the back of a two-sided document, you need to take a photo of both sides and upload the two photos in the following order: first the photo of the side with the address, and then the photo of the side with your photo and name.

If the address is printed on a separate page (like in the passport), then you need to take a photo of two pages of the passport and upload the two photos in the following order: first the photo of the page with the address, and then the photo of the page with your photo and name from the respective part of the passport.

For the third verification step, you can use any document that contains all of the following information:

Your first and last name
Your residential address
The logo, QR code, or seal of a well-known organization, or the signature of its representative
Date of issue (maximum 6 months prior to the verification date)

Document issued by Bank of India
- Examples of documents: any kind of bank/account statement, bank book, bank reference.
- Documents from the following banks have worked well previously: State Bank of India, ICICI Bank, Bank of Baroda, Bandhan Bank, IDBI Bank, Kotak Mahindra Bank.

Bank	Document type	Bank	Document type
	Bank reference		Account statement
	Account statement		Account statement
	Account statement		Bank reference

Tax Residency Certificate
- The document is issued by the Government of India.
- Take a photo of the original document's paper version and upload it in JPG, JPEG, or PNG format.

Service bill or service contract
- Examples of documents: utility bill, cable internet bill, television bill, landline or mobile phone bill, or contract for the provision of any of the listed services (known as tax invoice).
- The document must be in your name and contain typed text, as well as the logo or seal of the issuing organization (or its representative's signature), and your residential address.
- As at the background check date, the bill or contract should be no more than 6 months old

Residential lease agreement
- Only non-handwritten, typed documents are accepted.
- You need to upload a photo of the first and last pages of the agreement's paper version. If it's an electronic agreement, upload it as a PDF file and contact Support via chat so they check it manually.
- If the agreement is currently in effect, but was signed more than 6 months ago, contact Support via chat so they check it manually.

Notes on documents at the first and third verification steps

In order to successfully pass verification, follow the instructions to upload any of the above documents at the first and third step.

If you have any additional questions, contact support via online chat or at [email protected]. We’re always there to help!

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