Account verification is the process of verifying your identity and your address. What is verification for? To verify their identity and address, freelancers need to upload certain documents. To learn about the requirements for such documents, see Verification rules. In this article we have our recommendations for the freelancers from Brazil.
Please note:
You need to photograph the original paper versions of your documents, and then upload them in JPG, JPEG, or PNG format.
All four corners of the document must be visible in the photo.
Photo should not be cropped or edited.
Electronic documents need to be uploaded in their original format (PDF).
Only non-handwritten, typed documents in Portuguese or English are accepted.
Verifying your identity
The first step of verification (verifying your identity) can be passed with one of the documents:
Brazilian ID card;
Passport of Brazil;
Driver's license;
Residence permit.
Verifying your residential address
To confirm your address, the document must contain your full name, address, and be issued within the last 6 months or have a valid expiry date. We successfully accept following documents:
Declaration of residence
The document can be obtained yourself at the Cartório or through your landlord;
Take a photo of the original paper document and upload it as JPG, JPEG or PNG file;
The document must contain the organisation stamp or signs of the sides;
The document must be either issued within the last 6 months, or have a valid expiry date written in it;
Please note that the document must contain your full name and address.
Document issued by Bank of Brazil
Examples of documents: any kind of bank/account statement, bank book, or bank reference;
You can create the document yourself in the bank app, website, or contact their support;
Please note that the document must contain your full name, address, and be issued within the last 6 months;
You need to upload the document in PDF format or take a photo of the paper document;
Documents from the following banks have worked well previously: Banco de Brazil, Bradesco bank, Сaixa bank, Neon bank, Nu bank, Santander.
Банк | Тип документа | Банк | Тип документа |
 | Bank reference |  | Payment receipt |
 | Account statement |  | Account statement |
 | Payment receipt |  | Payment receipt |
Service bill or service contract
Examples of documents: utility bill, cable Internet bill, television bill, landline or mobile phone bill, contract for the provision of any of the listed services.
The document must contain your name, address, the logo of the organisation;
The document itself must be issued within the last 6 months.
Residential lease agreement
The agreement must be made up in typed Portuguese or English.
You need to upload photos of the pages with your full name, address, validity period and signs of both sides. If it's an electronic agreement, upload it as a PDF file and contact Support via chat so we check it manually;
If the agreement is valid, but was signed more than 6 months ago, contact Support via chat so we check it manually.Notes on documents at the first and third verification steps
If you have any additional questions, contact Mellow support via online chat or at [email protected]. We’re always there to help!