Account verification is the process of verifying your identity and your address. What is verification for?
To verify their identity and address, freelancers need to upload certain documents. To learn about the requirements for such documents, see Verification rules.
Please note:
You need to photograph the original paper versions of your documents, and then upload them in JPG, JPEG, or PNG format.
All four corners of the document must be visible in the photo.
Photo should not be cropped or edited.
Electronic documents need to be uploaded in their original format (PDF).
Only non-handwritten, typed documents in Georgian, English, or Russian are accepted.
The same kinds of documents can be called differently and vary in content across countries. Based on the results of previous background checks, we have compiled recommendations to ensure successful verification:
Verifying your identity
For the first verification step, prepare the following documents:
ID card of Indonesia's citizen
Passport
Driver's license
Verifying your residential address
For the third verification step, you can use the same documents you did for confirming your identity at the first step, as all of those documents indicate a residential address. We recommend using the ID for both steps by following the instructions below.
Instructions for uploading documents at the third verification step
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For the third verification step, you can use any document that contains all of the following information:
Your first and last name
Your residential address
The logo, QR code, or seal of a well-known organization, or the signature of its representative
Date of issue (maximum 6 months prior to the verification date)
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Банк | Тип документа | Банк | Тип документа |
 | Passbook savings |  | Account Statement |
 | Account Statement |  | Account Statement |
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Notes on documents at the first and third verification steps
In order to successfully pass verification, follow the instructions to upload any of the above documents at the first and third step.
If you have any additional questions, contact Mellow support via online chat or at [email protected]. We’re always there to help!