Account verification is the process of verifying your identity and your address. What is verification for?
To verify your identity and address, you need to upload certain documents. To learn about the requirements for such documents, see Verification rules. In this article we have our recommendations for the freelancers from Indonesia.
Please note:
You need to take a photo of the original printed versions of your documents, and then upload them in JPG, JPEG, or PNG format;
All four corners of the document must be visible in the photo;
Photo should not be cropped or edited;
Electronic documents need to be uploaded in their original format (PDF), screenshots are not accepted.
Only non-handwritten, typed documents in Indonesian or English are accepted.
Verifying your identity
For the first verification step, prepare the following documents:
ID card (Kartu Tanda Penduduk);
Passport;
Driver's license;
Residence permit.
Verifying your residential address
To confirm your address, the document must contain your full name, address, and be issued within the last 6 months or have a valid expiry date. We successfully accept following documents:
ID Card
Note, that the ID card must contain your address;
Please take a photo of both sides of your ID card, even if you've already uploaded it at the first step, so that all four corners of the document are seen;
The document must have valid expiry date;
Screenshots and scans are not accepted.
Driver's license
Please take a photo of both sides of your driver's license, even if you've already uploaded it at the first step, so that all four corners of the document are seen;
Please note that the document is accepted only if it contains your full address.
Document issued by the Bank of Indonesia
Examples of documents: any kind of bank/account statement, bank book, or bank reference;
You can create the document yourself in the bank app, website, or contact their support;
Please note that the document must contain your full name, address, and be issued within the last 6 months;
You need to upload the document in PDF format or take a photo of the paper document.
Documents from the following banks have worked well previously: СIMB, Mandiri, Maybank, NIAGA, Permata Bank, SeaBank.
Банк | Тип документа | Банк | Тип документа |
 | Passbook savings |  | Account Statement |
 | Account Statement |  | Account Statement |
Tax ID card (Npwp)
The document is issued by the Tax Authorities of Indonesia;
Take a photo of the original document's paper version and upload it in JPG, JPEG, HEIC or PNG format.
Temporary residence permit
The Document is issued by the Government of city of residence or the Ministry of Justice and Human Rights;
Take a photo of the original document's paper version and upload it in JPG, JPEG, or PNG format, or upload the electronic document in PDF format.
Residential lease agreement
The agreement must be written in typed Indonesian or English language;
You need to upload photos of the pages with your full name, address, validity period and signs of both sides. If it's an electronic agreement, upload it as a PDF file and contact Support via chat so we check it manually;
If the agreement is valid, but was signed more than 6 months ago, contact Support via chat so we check it manually.
Utility bill or service contract
Examples of documents: utility bill, cable Internet bill, television bill, landline or mobile phone bill, contract for the provision of any of the listed services.
The document must contain your name, address, the logo of the organisation;
The document itself must be issued within the last 6 months
If you have any additional questions, contact Mellow support via online chat or at [email protected]. We’re always there to help!