Important!
You will need to complete your profile to access Mellow's features.
Without completing your profile, you will not be able to, for example, accept a task or withdraw funds.
To proceed to fill out your profile, click «Complete Sign Up» in the «Tasks» tab.
The second option is to fill in your data in the profile settings (to get there, click the tab in the top-left corner where your name is shown).
We recommend filling in your data right after account creation via the «Complete Sign Up» button, since in this case it's done step by step.
First stage of profile completion
You need to specify:
1. Middle name (if available).
2. Date of birth.
3. Citizenship. Select the country where your passport was issued from the list. Do not specify the country of your residence permit, permanent residence, or other stay permits here.
4. Phone number.
The number is a unique identifier! It can only be linked to one account in the service. The phone number will need to be verified at this stage.
After pressing the «Confirm» button, you'll receive a code via SMS or messenger — enter this code in the corresponding «SMS Code» field.
For the code to be delivered via messenger, the phone number you provide must be linked to it.
If the code does not arrive within 10 minutes, request it again or look for a solution in this guide.
After entering a valid code, your phone will be confirmed automatically. You can proceed to the next stage by clicking the «Continue» button.
Second stage of profile completion
You need to specify:
1. Country of tax residence.
The country where you are considered obligated to pay taxes on income. This is usually the place where you live for more than 180 days a year, or where you have your center of life interests — for example, real estate, place of work.
2. Tax number/TAX ID.
Tax number in the country of tax residence. It is required to confirm that you are an active taxpayer. It is issued by the tax authority and is called differently in various countries: INN, TIN, CPF, and so on.
If you don't have a tax number or have questions about it, contact Mellow support via online chat or send an email to [email protected].
Third stage of profile completion
Provide information about your actual residence address (or official registration). All fields are labeled with hints, so filling them in will be simple.
Tax information and your residence address are required for us to comply with the European DAC7 directive. Since Mellow operates in the EU, we are required to collect and store tax information about our users.
Next steps with your account
You've filled in your profile data, and part of Mellow's functionality is now available to you. The system will now ask you to complete verification so you can get access to the full functionality. These articles will help you understand verification, but if anything is unclear, you can always contact our support team:
FAQ
I want to change some data I entered when I first filled in my profile. Where can I do that?
I want to change some data I entered when I first filled in my profile. Where can I do that?
In your profile settings (click your name in the top-left corner). There are a few nuances to changing your profile data — you can review them in our dedicated article.
There's an additional «Specialization» field in the profile settings. I can't find my specialization in the list — what should I do?
There's an additional «Specialization» field in the profile settings. I can't find my specialization in the list — what should I do?
You can choose the specialization that's closest in meaning to yours. Technically, it doesn't affect anything, so your choice doesn't need to exactly reflect reality.
Next to «Specialization» I see «Full name in Latin letters for documents». What is this field for?
Next to «Specialization» I see «Full name in Latin letters for documents». What is this field for?
Enter your full name in Latin letters exactly as it appears in your ID document. This is how your name will be shown on your offers and invoices.
If you have any further questions, contact Mellow support via online chat or send an email to [email protected].