Attention!
Registration in the service is not available for residents of the following countries and territories: Iran, North Korea, Crimea, Sevastopol, Donetsk, Luhansk, Kherson, and Zaporizhzhia.
A contractor (freelancer) can create an account in the service in two ways:
Through an invitation from a client
On their own
After creating your account, you must complete your profile to access all Mellow features. We cover completing your profile in a separate article.
How to start registration if invited by a client?
To do this, follow the link from the email from [email protected] and start the registration.
If the client sent you an email with an invitation link, you can register only through this link.
If you haven't received the invitation email but you know one should have been sent, contact the client for clarification — they'll be able to tell you whether the invitation was sent, or check the address it was sent to.
How to start registration on your own?
To do this, go to the registration page in your browser and start the registration.
You can also get to the registration page from the sign-in page. The «Sign up» button will be available at the bottom right.
Account Creation and Email Verification
The account registration form includes: First Name and Last Name, email address, password, and agreement to the terms. The requirements for the email and password are the same for both registration methods — they're listed below.
It is important that your email address does not contain special characters, such as: +, -, etc.! If your address contains special characters, please specify another email address that does not contain them.
Follow the password requirements: at least 8 characters, including at least one number, one uppercase letter, one lowercase letter, and a special character from the list: !@$%^&*()_-+=/?\±§<>.
Email confirmation
After clicking «Create Account», you'll be taken straight to the email confirmation form. At the same time, a code is sent to the email address you provided.
Click «Resend code» to send the confirmation code again (you can request a new code again 3 minutes after your last request).
Enter the code and click «Confirm».
Registration by invitation
1. Follow the invitation link from the email — this opens the account creation form. The email address in the form is already filled in — it's the address the client sent the invitation to, and it cannot be changed.
2. Enter your First Name and Last Name, and create a password.
3. Mark the checkbox to agree to the General Terms and Privacy Policy.
4. Click «Create Account».
5. Confirm your email using a 6-digit code (see above for details on how to do this).
Your user type (contractor/freelancer) and product are already determined by the invitation, so once your email is confirmed you'll go straight to filling in your profile — no chat (survey) will appear in this case.
Self-registration
1. Provide your email address — with self-registration, you can enter any email you like in this field.
2. Enter your First Name and Last Name, and create a password.
3. Mark the checkbox to agree to the General Terms and Privacy Policy.
4. Click «Create Account».
5. Confirm your email using a 6-digit code (see above for details on how to do this).
After your email is confirmed, a survey chat will open (only for self-registration; this chat is skipped when you register by invitation). Go through it like this:
1. In the «How will you use Mellow?» block, choose «As a contractor» and click «Submit».
2. Next, specify what brings you to Mellow — choose «I want to invoice a client» and click «Submit» again.
3. The chat will then ask you to specify your country of residence. Select the country from the list — the list is searchable. After selecting, click «Submit».
4. Mark the checkbox to agree to the Contractor of Record Product Terms and the Privacy Policy. Click «Continue» → you'll be redirected to your newly created profile.
After account creation, you'll be redirected to your profile, where you need to fill in your data. This is the next stage of registration, which we describe in detail in a separate article.
FAQ
«Captcha is not valid» error after clicking «Create Account»
«Captcha is not valid» error after clicking «Create Account»
This means registration won't go through with this email domain. For example, you currently can't register with an outlook.com domain. If you see this error, please use an email address with a different domain (for example, gmail.com, yahoo.com, yandex.ru, mail.ru, and others). If you're registering by invitation from a client, ask them to send a new invitation to an email with a different domain.
The confirmation code isn't arriving by email
The confirmation code isn't arriving by email
Check:
Whether the mailbox is active and its address is spelled correctly.
The «Spam» folder and folders like «Promotions», «Promo codes», and others.
Whether there's free space in the mailbox to receive new emails.
Whether the issue repeats in the app (or vice versa, in the browser — depending on which one you originally used to register).
Whether your internet connection is stable, and whether the same thing happens when you switch networks (Wi-Fi ←→ mobile data).
If none of the above helps, please contact our support team.
What if I choose «I'm looking for work» or «I was invited by a client» in the survey chat during self-registration?
What if I choose «I'm looking for work» or «I was invited by a client» in the survey chat during self-registration?
1. «I'm looking for work» — the chat will show additional questions that eventually lead you to registration on Project Radar — a different product that helps you find projects matching your criteria.
2. «I was invited by a client» — you'll see a message that no invitation was found (which is expected, since you're registering on your own) and that you can ask the client to forward the invitation, if one is supposed to exist.
I created an account myself, but later found out the client needs to invite me into Mellow. Do I need to delete my account to register via the invitation link?
I created an account myself, but later found out the client needs to invite me into Mellow. Do I need to delete my account to register via the invitation link?
No, you don't need to delete the account you created yourself. The client will be able to add your profile to their team using your email address. When the client adds you to their team, you'll receive a notification by email.
If you have any further questions, contact Mellow support via online chat or send an email to [email protected].