Mellow uses SMS or messenger codes to send freelancers verification codes for authentication. These codes are used to confirm the following actions:
Confirmation of phone number upon completing profile.
Adding a payment method.
Possible causes of undelivered or delayed SMS:
- The roaming service is on.
- Your SMS memory is full.
- The messages are being classified as spam.
- The phone number not connected to messenger app.
If you haven't received an SMS code, try these tips:
Verify that you've entered the correct phone number.
Wait 15 minutes, as mobile providers may sometimes take longer to process requests.
Restart your phone.
Write in the support chat indicating your phone number, and we'll inform you on the SMS or messenger codes delivery status and help resolve any issues.
If you have any questions, contact Mellow support via the chat or at [email protected]. We’re always there to help!