You can log in to your Mellow account in three ways: from the main page of the site, directly from the sign-in page, or through the mobile app. In every case you sign in with the email address or phone number you used to register, and your password.
Your login is the email address or the phone number you registered your Mellow account with. The password is the one you created during registration.
Logging in from the main page
1. Open the main page of the site.
2. Click «Log in» in the top right corner (as shown in the screenshot).
3. Enter your email (or phone number) and password in the form that opens, then click «Log in».
Logging in directly from the sign-in page
Go straight to the sign-in page and fill in the same form.
By default the form asks for an email address. To switch, click «Sign in by phone» or «Sign in by email»:
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Logging in through the mobile app
The process is almost the same as in the web version:
1. Open the Mellow app.
2. On the main page, click bottom right «Sign in» button.
3. Enter your login — email address or phone number (you can switch the same way as in the web version) — and your password.
4. Tap «Sign in» once you entered all the details in the form.
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If you see an error, check that your email or phone number and password are correct. If you have forgotten your password, use the password recovery function.
FAQ
I registered a long time ago, but when I log in I'm taken to a survey chat as if I were a new user. How do I get into my account?
I registered a long time ago, but when I log in I'm taken to a survey chat as if I were a new user. How do I get into my account?
To get into your account, please use this link: https://my.mellow.io/login. After that, logging in will work correctly both from the main page and from the sign-in page.
The sign-in form is in a language I don't understand. How can I change it?
The sign-in form is in a language I don't understand. How can I change it?
You can change the language in web-version by clicking the «globe» icon in the top right corner. Supported languages: English, Russian, Spanish, and Portuguese. The language change is not supported on the sign-in form in the app, but you will be able to change it in profile settings once you are logged in.
Do I need to confirm the login with a code?
Do I need to confirm the login with a code?
No. You log in with your login and password — no confirmation codes are sent to your email or phone. A code may only be required if you have forgotten your password and want to reset it.
The exception is two-factor authentication (2FA), if you have enabled it yourself. In that case, after entering your login and password you will also need to enter a one-time code from your authenticator app — this code is generated in the 2FA app and is not sent by email or SMS.
If you have any further questions, contact Mellow support via online chat or send an email to [email protected].