Account verification is the process of verifying your identity and your address. What is verification for?
To verify their identity and address, freelancers need to upload certain documents. To learn about the requirements for such documents, see Verification rules.
Please note:
You need to photograph the original paper versions of your documents, and then upload them in JPG, JPEG, or PNG format.
All four corners of the document must be visible in the photo.
Photo should not be cropped or edited.
Electronic documents need to be uploaded in their original format (PDF).
Only non-handwritten, typed documents in Portuguese or English are accepted.
The same kinds of documents can be called differently and vary in content across countries. Based on the results of previous background checks, we have compiled recommendations to ensure successful verification:
Verifying your identity
For the first verification step, prepare the following documents:
Brazilian ID card of a citizen
Passport
Driver's license
Residence permit
Verifying your residential address
For the third verification step, you can use any document that contains all of the following information:
Your first and last name
Your residential address
The logo, QR code, or seal of a well-known organization, or the signature of its representative
Date of issue (maximum 6 months prior to the verification date)
We recommend using documents from your bank to verify the address, as that's what most successfully verified freelancers provided.
Document issued by Bank of Brazil
Examples of documents: any kind of bank/account statement, passbook savings, bank book, bank reference.
Documents from the following banks have worked well previously: Сaixa bank, Nu bank, Santander, Banco de Brazil, Neon bank, Bradesco bank.
Банк | Тип документа | Банк | Тип документа |
 | Bank reference |  | Payment receipt |
 | Account statement |  | Account statement |
 | Payment receipt |  | Payment receipt |
You can also use the documents listed below to verify your address (provided they meet the requirements):
Service bill or service contract
Examples of documents: utility bill, cable Internet bill, television bill, landline or mobile phone bill, contract for the provision of any of the listed services.
The document must be in your name and contain typed text in Portuguese or English, as well as the logo or seal of the issuing organization (or its representative's signature), and your residential address.
As at the background check date, the bill or contract should be no more than 6 months old.
Residential lease agreement
The agreement must be made up in typed Portuguese or English.
You need to upload a photo of the first and last pages of the agreement's paper version. If it's an electronic agreement, upload it as a PDF file and contact Support via chat so they check it manually.
If the agreement is currently in effect, but was signed more than 6 months ago, contact Support via chat so they check it manually.
Notes on documents at the first and third verification steps
In order to successfully pass verification, upload any document from the list during the first step, and a bank statement at the third step.
If you have any additional questions, contact Mellow support via online chat or at [email protected]. We’re always there to help!