Account verification is the process of verifying your identity and your address. What is verification for?
To verify your identity and address, you need to upload certain documents. To learn about the requirements for such documents, see Verification rules. In this article we have our recommendations for the freelancers from Nigeria.
Please note:
You need to take a photo of the original printed versions of your documents, and then upload them in JPG, JPEG, or PNG format.
All four corners of the document must be visible in the photo.
Photo should not be cropped or edited.
Electronic documents need to be uploaded in their original format (PDF), screenshots are not accepted.
Verifying your identity
For the first verification step you can upload one of the documents:
Passport of Nigeria;
Voter's card;
Driver's license;
Residence permit.
Verifying your residential address
To confirm your address, the document must contain your full name, address, and be issued within the last 6 months or have a valid expiry date. We successfully accept following documents:
Voter's card
Take a photo of both sides of the card, so that the information is clearly visible;
Please note, that if the document is damaged, and the information is blurry, then we won't be able to accept the document.
National Identification Number Slip (NINS) (paper document)
Take a photo of the paper document, so that the information is readable;
Make sure, that the document is not damaged, otherwise we won't be able to accept the document.
Driver's licence
Take a photo of both sides of the document, so that the information is clearly visible;
Please note, that if the document is damaged, and the information is blurry, then we won't be able to accept the document.
Document issued by a Nigerian bank
Examples of documents: account statement, account opening agreement, bank certificate, bank reference, etc;
If a regular bank statement does not mention your name or residential address, request one from your bank that specifically includes your last name, first name, and residential address;
Documents from the following banks have worked well previously: access, Bitnob, Branch, Ecobank, FCMB, Fidelity Bank, FirstBank, GTCO, Heritage Bank, kuda, oPay, UBA, UnionBank, Zenith;
Please note, that the document must be uploaded as a photo or a paper document or and original document in PDF format. Screenshot of the document won't be accepted.
Residential lease agreement
The agreement must be written in typed English or French language;
You need to upload photos of the pages with your full name, address, validity period and signs of both sides. If it's an electronic agreement, upload it as a PDF file and contact Support via chat so we check it manually;
If the agreement is valid, but was signed more than 6 months ago, contact Support via chat so we check it manually.
Utility bill or service contract
Examples of documents: utility bill, cable Internet bill, television bill, landline or mobile phone bill, contract for the provision of any of the listed services.
The document must contain your name, address, the logo of the organisation;
The document itself must be issued within the last 6 months.
If you have any additional questions, contact support via online chat or at [email protected]. We’re always there to help!