Account verification is the process of verifying your identity and your address. To verify your identity and address, you need to upload certain documents. To learn about the requirements for such documents, see Verification rules. In this article we have our recommendations for the freelancers from Kazakhstan.
Please note:
Documents that prove your identity (passport, ID card) can only be accepted as a photograph. Please upload them as JPEG, JPG or PNG file;
All four corners of the document must be visible in the photo;
Photo should not be cropped or edited;
Electronic documents (except for passport and ID card) need to be uploaded in their original format (PDF).
Verifying your identity
For the first verification step, prepare the following documents:
Photo of physical Kazakhstan identity card (ID card);
Passport of Kazakhstan;
Residence permit.
Verifying your residential address
To confirm your address, the document must contain your full name, address, and be issued within the last 6 months or have a valid expiry date. We successfully accept following documents:
Document issued by the bank of Kazakhstan
Go to "Мемлекеттік қызметтер" (Public services) section in your bank (Kaspi, Halyk Bank and others);
Choose "Денсаулық сақтау" (Healthcare) section;
Download any of the documents (наркологиялық диспансерден, туберкулезге қарсы диспансерден, психоневрологиялық диспансерден);
The document must contain your full name and address;
Upload the document in PDF format.
Document from Kazakhstan's Pension Fund
Via the Pension Fund's website, request the document titled "Information on the balances and cash flows on the individual pension account as at [date]" (Жеке зейнетақы шотындағы қалдықтар мен ақша қозғалысы туралы мәліметтер [күні]).
Upload the document in its original format (PDF).
Utility bill or service contract
Examples of documents: utility bill, cable Internet bill, television bill, landline or mobile phone bill, contract for the provision of any of the listed services.
The document must contain your name, address, the logo of the organisation;
The document itself must be issued within the last 6 months.
Residential lease agreement
The agreement must be written in typed Kazakh, English or Russian language;
You need to upload photos of the pages with your full name, address, validity period and signs of both sides. If it's an electronic agreement, upload it as a PDF file and contact Support via chat so we check it manually;
If the agreement is valid, but was signed more than 6 months ago, contact Support via chat so we check it manually.
If you have any additional questions, contact support via online chat or at [email protected]. We’re always there to help!