Mellow sends verification codes to your phone number by SMS or through a messenger app. These codes are used to confirm the following actions:
Confirming your phone number when completing your profile.
Adding a payment method.
Recovering your password with your phone number.
Possible causes of undelivered or delayed codes
— The phone number contains a typo.
— The roaming service is on.
— Your SMS inbox is full.
— The message is being filtered as spam.
— Your number is not linked to a messenger app, so the code can only arrive by SMS.
— Your mobile provider is taking longer than usual to process the request.
What you can try
Check that the phone number is correct and has no typos.
This applies when you are confirming your phone number in your profile or recovering your password. When you add a payment method, the number already confirmed in your profile is used automatically, so it cannot contain a typo.
Check your messengers — if your number is linked to them, the code may arrive there. The chat it comes from may have a different name, so check all recent messages, including requests from unknown senders.
If your number is not linked to any messenger, the code can only arrive by SMS — check your text messages.
Make sure you are not in roaming.
Check that your SMS inbox is not full.
If applicable, check the «Spam» folder.
Restart your phone, or remove and reinsert the SIM card to refresh the signal.
Wait 15 minutes, as mobile providers may sometimes take longer to process requests.
If none of this helped, write to the support chat indicating your phone number, and we will tell you the delivery status of the code and help you resolve the problem.
FAQ
I am completing my profile and trying to confirm my phone number. I requested several codes, none of them arrived, and now I see an error about a limit. What should I do?
I am completing my profile and trying to confirm my phone number. I requested several codes, none of them arrived, and now I see an error about a limit. What should I do?
Unconfirmed numbers have a limit on how many codes can be requested per day. If you see the error «Attempt limit exceeded, please try after some time», it means you have exceeded this limit, and new codes can only be requested in 24 hours.
There is no need to wait that long: contact our support team and provide your phone number — we will check everything and help you resolve the issue.
If you have any further questions, contact Mellow support via online chat or send an email to [email protected].